Aligned Physiotherapy - Privacy Policy
Effective Date: 22nd February 2026

Aligned Physiotherapy is committed to protecting your privacy and handling personal and sensitive information in a lawful, transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with:

• Privacy Act 1988

• Australian Privacy Principles

• Relevant obligations under the National Disability Insurance Scheme (NDIS), where applicable

1. Who We Are

Aligned Physiotherapy provides mobile physiotherapy services across:

• Adelaide

• Adelaide Hills

We support NDIS participants, aged care clients, and private clients.

For privacy enquiries, please contact:

Phone: 0422 672 025
Email: joannaalignedphysiotherapy@outlook.com
Address: Mobile service, SA

2. What Information We Collect

We may collect personal and sensitive information including:

Personal Information

• Full name

• Date of birth

• Residential address

• Phone number

• Email address

• Emergency contact details

Health & Sensitive Information

• Medical history

• Diagnosis and clinical information

• Treatment notes

• Assessment results

• Functional capacity assessments

• NDIS plan information (where applicable)

Financial & Administrative Information

• NDIS number

• Plan manager details

• Home Care Package details

• Invoicing and payment information

Health information is classified as sensitive information under Australian law and is handled with strict confidentiality.

3. How We Collect Information

We collect personal information:

• Directly from you

• From family members or authorised representatives

• From support coordinators or plan managers

• From general practitioners and other health professionals (with your consent)

• Through referral forms

• Via our website contact forms

• During assessments and treatment sessions

We only collect information that is reasonably necessary to provide safe and effective physiotherapy services.

4. Why We Collect Your Information

We collect personal information to:

• Provide physiotherapy assessment and treatment

• Develop treatment plans aligned with your goals

• Prepare reports (including NDIS reports)

• Communicate with your support team

• Manage appointments and billing

• Comply with legal, regulatory, and professional obligations

5. How We Use & Disclose Information

We may disclose your information:

• To your GP or treating specialists

• To support coordinators or plan managers

• To aged care providers

• To the NDIS Quality and Safeguards Commission where legally required

• To insurers or legal authorities where required by law

We will not disclose your personal information without consent unless required or authorised by law.

Aligned Physiotherapy does not sell personal information to third parties.

6. Overseas Disclosure

Some third-party service providers we use (such as secure cloud-based practice management software or email providers) may store data on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with Australian privacy law.

7. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure electronic clinical record systems

• Password-protected devices

• Secure cloud-based practice management software

• Restricted access to clinical files

• Secure disposal of paper records

• Staff confidentiality obligations

8. Data Breaches

Aligned Physiotherapy complies with the Notifiable Data Breaches scheme under the Privacy Act 1988.

If a data breach occurs that is likely to result in serious harm, we will:

• Take immediate steps to contain and assess the breach

• Notify affected individuals as soon as practicable

• Notify the Office of the Australian Information Commissioner where required

9. Access & Correction

You may request access to your personal information at any time.

If information is inaccurate, incomplete, or out of date, you may request correction.

Requests should be made in writing via email. We will respond within 30 days.

In certain circumstances permitted under Australian privacy law, access may be declined. If this occurs, we will provide written reasons.

10. Anonymity & Pseudonymity

Where lawful and practical, individuals may interact with us anonymously or using a pseudonym.

However, for the provision of clinical physiotherapy services, we are generally required to collect identifying information to ensure safe and appropriate care.

11. Direct Marketing

Aligned Physiotherapy does not use personal information for direct marketing without consent.

If marketing communications are sent (such as newsletters or service updates), individuals may opt out at any time.

12. Website & Cookies

Our website may collect limited non-identifiable data including:

• IP address

• Browser type

• Pages visited

• Time spent on site

This information is used to improve website functionality and user experience.

We do not use website data to personally identify users unless information is voluntarily submitted via a contact form.

13. Retention of Records

Clinical records are retained in accordance with legal and professional obligations, including requirements set by:

• Australian Health Practitioner Regulation Agency

• Physiotherapy Board of Australia

Records are securely destroyed when no longer legally required to be retained.

14. Complaints

If you believe your privacy has been breached, please contact us in writing.

We will:

• Acknowledge your complaint within 2 business days

• Investigate the concern

• Provide a written response within 30 days

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

If your concern relates to NDIS service delivery, you may contact:

NDIS Quality and Safeguards Commission
Phone: 1800 035 544

15. Updates to This Policy

Aligned Physiotherapy may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, or business practices.

The most current version will always be available on our website.

Aligned Physiotherapy - Terms and conditions
Effective Date: 22nd February 2026

These Terms & Conditions govern the provision of services by Aligned Physiotherapy. By booking an appointment or engaging our services, you agree to these terms.

1. About Us

Aligned Physiotherapy provides mobile physiotherapy services across:

• Adelaide

• Adelaide Hills

We provide services to private clients, NDIS participants, and aged care clients.

2. Appointments & Bookings

Appointments may be made via:

• Phone

• Email

• Website enquiry form

• Referral from a health professional

Appointment times are confirmed upon booking. We will make reasonable efforts to attend at the scheduled time; however, delays may occasionally occur due to clinical circumstances or travel conditions.

3. Fees & Payment

Fees are charged in accordance with:

• Our current private fee schedule

• The current NDIS Pricing Arrangements and Price Limits (where applicable)

Payment terms:

• Private clients: Payment is due on the day of service unless otherwise agreed.

• NDIS plan-managed clients: Invoices will be sent to the nominated plan manager.

• NDIS self-managed clients: Payment is due within 7 days of invoice.

Late payments may incur administrative follow-up.

Aligned Physiotherapy reserves the right to update fees at any time. Updated fee schedules will be provided in advance where possible.

4. Cancellation & Non-Attendance Policy

We require at least 24 hours’ notice to cancel or reschedule an appointment.

Where less than 24 hours’ notice is provided, the full appointment fee may be charged, including:

• Private clients

• NDIS participants (in accordance with NDIS guidelines)

Cancellations due to medical emergencies or exceptional circumstances may be considered at our discretion.

5. Home Visit Requirements (Mobile Service)

As a mobile provider, clients agree to:

• Provide a safe environment for treatment

• Ensure pets are secured during the session

• Provide adequate space for assessment and treatment

• Inform us of any known risks at the property

Aligned Physiotherapy reserves the right to cease or decline services if safety risks are identified.

6. Consent to Treatment

By engaging our services, you consent to:

• Physiotherapy assessment and treatment

• The collection of relevant personal and health information

• Communication with relevant members of your care team (where appropriate)

You may withdraw consent at any time.

All services are provided in accordance with professional standards set by:

• Physiotherapy Board of Australia

• Australian Health Practitioner Regulation Agency

7. NDIS Participants

For participants of the National Disability Insurance Scheme, services are delivered in accordance with:

• The participant’s NDIS plan

• Applicable NDIS service agreements

• Relevant standards of the NDIS Quality and Safeguards Commission

Where a Service Agreement is in place, that agreement will operate alongside these Terms & Conditions.

8. Privacy

Aligned Physiotherapy handles personal and health information in accordance with our Privacy Policy and applicable legislation, including the Privacy Act 1988.

Our full Privacy Policy is available on our website or upon request.

9. Limitation of Liability

To the extent permitted by law:

• Services are provided with due care and skill in accordance with professional standards.

• Aligned Physiotherapy is not liable for outcomes that are outside reasonable clinical control.

• Clients are responsible for following clinical advice and home exercise programs provided.

Nothing in these Terms excludes rights under Australian Consumer Law.

10. Intellectual Property

All reports, treatment plans, educational materials, and website content remain the intellectual property of Aligned Physiotherapy unless otherwise agreed in writing.

Documents prepared for clients may not be altered or reproduced for commercial purposes without consent.

11. Changes to Services

Aligned Physiotherapy reserves the right to:

• Modify service offerings

• Update fees

• Update these Terms & Conditions

The most current version will always be available on our website.

12. Complaints & Feedback

We welcome feedback and aim to resolve concerns promptly.

Complaints may be submitted in writing via email. We will:

• Acknowledge within 2 business days

• Investigate the matter

• Respond within 30 days

If unresolved, NDIS participants may contact the NDIS Quality and Safeguards Commission.

13. Governing Law

These Terms & Conditions are governed by the laws of South Australia.